FAQ

WHAT WE DO

 

Indigenous Tour Agency is a full service online travel agency and home to a collection of travel brands and extensive Indigenous tourism business member listing.

Indigenous Tours Australia (Ita) is the official affiliate booking partner of Indigenous Tour Agency Pty Limited. Join today, registering to be a member and/or booking a experience , please review our Members Benefits and Policies.


MEMBERSHIP

Become a supplier and member of the Indigenous Tour Agency community.

Membership entitles the Inbound Tour Operator to join the global trade network directory of Indigenous Tours, Events and Cultural Experiences

What the membership offers?

At Ita we provide access to a variety of mentoring and training programs that support  the community in creating Eco Tourism and Tourism ventures that help to increase community economic success in a long term vision. The following Boost your Business Services are available – Price on application:

  • Business Consulting and Executive Coaching
  • Digital Marketing including Multi Media Packages
  • Sustainable Environment Practices
  • Workforce Development Plans and Programs
  • Work Health and Safety Practices
  • Cultural Advisory Services

Become a Supplier

  • SEO optimised individual profile page promoting your Tourism and Cultural experience business from as little as $99 AUD per year!*
  • GO GLOBAL – From Domestic to International Tour Operator
  • SAVE TIME – Utilise one channel to distribute your tourism products to the world
  • SAVE MONEY – From booking on multiple travel and tour agency sites
  • Increase sales – Connect to more customers and bookings

COMMISSIONS

To commence the Inbound Tour Operator (Supplier) must sign a Ita Membership Agreement. This agreement represents a binding contract with Ita for annual membership and commission payments. The agreement must be signed each year to signal the member organisation’s official agreement to renew.

Collection of Payments

Other than Manual Payments, all Rates will be paid directly to Ita upon a booking being made with an Affiliate will collect and retain the balance of all payments for Services sold by each Affiliate.


CUSTOMER BOOKINGS

Payments

  • Credit card (2.9% surcharge applies)
  • Via credit card or direct EFT to Indigenous Tour Agency nominated bank account
  • PayPal to username Indigenous Tour Agency Pty Ltd
  • Customer receives instant payment confirmation
  • 10% GST applies to all orders

Refunds

If applicable, customer will receive refund and email if Last Minute Cancellation Policy is applied.

Set -time booking refunds

If a Service is cancelled within the Permitted Cancellation Period, the Supplier must refund the full amount of the Rates and the Services Payments to the Customer within the Refund Period from the cancellation.

Tour Waivers

Indigenous Tours Australia is an affiliate partner of Indigenous Tour Agency Pty Limited. The information in this site is provided as a guide only, all tour operators listed have paid membership fees to be showcased. Upon booking, please read the product Terms and Conditions.

Last Minute Cancellation Policy. Set-time Bookings and Vouchers – On Day of Tour

  • Can be made at any time before the tour starts. The Agent, Customer or Tour Provider can make this cancellation.
  • Supplier use this policy if  need to cancel last minute due to varying circumstances such as, bad weather

SUPPLIER

Best Rates Guarantee

The Supplier warrants that, other than the Negotiated Rates, the Marketplace Rates are the best and lowest rates offered by the Supplier to any distributor of the Services and it cannot and must not provide the Services at a price lower than the Marketplace Rates.

The Supplier undertakes to immediately notify Ita of any discounted rates for the Services offered through another distribution channel and those lower rates are hereby immediately offered to Ita and form the Marketplace Rates.

Set-time Booking Cancellation

If a Service is booked to be provided to a Customer on a specific date and time, the Supplier must use the Ita Supplier Account to, at its discretion, elect to allow cancellation of the Service either:

(a) 30 days before the specific date and time;

(b) 7 days before the specific date and time; or

(c) 1 day before the specific date and time,

(referred to as the Permitted Cancellation Period).

Set-time Booking Refunds

If a Service is cancelled within the Permitted Cancellation Period, the Supplier must refund the full amount of the Rates and the Services Payments to the Customer within the Refund Period from the cancellation.

Notification of Dispute

The Supplier must immediately notify Ita of any dispute it has with a Customer in relation to Services distributed by Ita.

Service Dispute

If Ita is notified or otherwise aware of a dispute in respect of Services distributed by Ita then Ita may in its discretion direct the Supplier to refund the Customer and the Supplier must promptly conduct the refund.

Other Refunds

If any rates or services payments are refunded or taken from Ita or the Supplier as refunds, charge-backs, preference payments, fraudulent payments or for any other reason , the rates otherwise payable to the Supplier for those Services are not payable.

Collection of Payments

Other than Manual Payments, all Rates will be paid directly to Ita upon a booking being made with an Affiliate will collect and retain the balance of all payments for Services sold by each Affiliate.

Wish to become a supplier and member of the Indigenous Tour Agency membership. Download our Members Policies and Benefits.


COMPLIANCE

The Supplier must maintain such comprehensive insurance policies with a reputable insurer as would be maintained by a careful and prudent person that offered similar Services to the Supplier liability insurance throughout the term of this agreement.

Each insurance policy of the Supplier in relation to its business must list Ita and its subsidiaries, affiliates, employees, directors, shareholders, officers and agents as beneficiaries and additional insured and Supplier must provide a certificate of insurance to Ita within 14 days of the date of this agreement and there after on an annual basis. A copy of the liability insurance must be uploaded and stored in the Ita Supplier Account.

Service Details

The Supplier will upload comprehensive information in relation to the Services to the Ita Supplier Account and will diligently ensure that all information uploaded is true, accurate and contains all the information needed by Customers to make and implement purchasing decisions. It is the sole responsibility of the Supplier to keep all the information in the Ita Supplier Account current and correct at all times.


ACCREDITATION

We pursue our mission in part through an open membership policy, which makes all organisations interested in improving their approach to corporate social responsibility (CSR) and tourism industry recognised accreditation, regardless of tourism sector, location, or other factors.

Indigenous Tour Agency does not set a standard for CSR performance that must be achieved as a condition of membership, it does however encourage you to work toward meeting industry accreditation standards for long term and sustainable business. Ita reserves the right to refuse entry into the membership should it deem the organisation to be inconsistent with its mission.


Read more here – Members Policies and Benefits

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